If your builder is a Participating Builder, the Agreed Work Programme is available immediately to all Eligible Homes. If you have experienced a Plumbing Failure, contact your builder directly to discuss how the Agreed Work Programme applies to your circumstances.

To be eligible for the Agreed Work Programme, the Plumbing Failure must be the unintended escape of water from a Typlex Pipe through a radial crack in the wall of the Typlex Pipe in an Eligible Home. 

The Agreed Work Programme is not available for a Plumbing Failure:

• in a non-Typlex pipe
• in any connector unit (fittings) that has been used to join two pieces of Typlex Pipe, or to join a Typlex Pipe with any other pipe or attachment;
• resulting from the absence of, or failure in, any adhesive used to join a Typlex Pipe to a connector unit, or to join a Typlex Pipe to any other pipe or attachment;
• caused by a rodent (or similar);
• in a leaky faucet, washer or appliance;
• through a hole, crack, cut or fracture in the Typlex Pipe caused by an act (deliberate or otherwise) of any person with the intention or effect of causing that hole, crack or fracture in the Typlex Pipe; and
• accepted by Iplex as having been caused by a manufacturing defect and covered by an Iplex warranty.You will be eligible to complete a warranty claim in this case and should contact product@iplex.com.au for details.

If a non-eligible Plumbing Failure is identified, you will need to organise and fund its repair and remediation work. That may involve reimbursing your builder if they have already done the work.

Please note that every Plumbing Failure is different, and depending on different circumstances, the builder/plumber may require a couple of visits to fix the Plumber Failure. 

Under the IR, builders will endeavour to remove and replace the entire length of the failed pipe where practical, which means from the point where the pipe enters the ceiling of the affected room to termination at the plumbing fixture (if it is in the wall).

If you have experienced an eligible Plumbing Failure, your builder should offer to replace Typlex Pipes in the ceiling of the top floor. Please contact your builder to discuss and organise a ceiling re-pipe.

Yes, Plumbing Failures that occurred before the commencement date of IR (13th November 2024) will be considered/ included under the Agreed Work Programme. For example:

• If you had your first Plumbing Failure before the commencement of IR and haven’t received an offer to replace all Typlex pipes in the ceiling. The builder will organise a ceiling re-pipe 
• If you have had two Plumbing Failures before the commencement of the IR and the damage work hasn’t been completed yet, you can choose to get a zone re-pipe. If your builder has already completed the damage repair work, a zone re-pipe under the Agreed Work Programme is not available
• If you have had three or more Plumbing Failures before the commencement of IR, you can consult with your builder to get a full home re-pipe

If you have any questions, please contact your builder to discuss. 

All Plumbing Failures will be repaired and make safe work will be undertaken immediately.

If your home qualifies for more extensive repair or remediation, please speak to your builder about the plan for your home, as they will coordinate repair and building works and homeowner engagement. 

The intent is for builders to prioritise homes have already experienced more extensive Plumbing Failures based on the availability of trade and homeowners. Given there is a backlog of homes eligible for a full home re-pipe, there is likely to be a waiting period for homes to be scheduled for more extensive remediation.

No.

However, you should be aware that if you have carried out the repair or remediation work without involving your builder, you cannot seek reimbursement for those costs through the Industry Response.

You will need to speak to your builder about the plan for your home. They will coordinate the repair building works and homeowner engagement and may be able to help you with the right solution. 

They may arrange or subcontract the work (according to the Agreed Work Programme) through other builders or contractors. If your builder is participating in the IR, they will still be eligible for direct cost reimbursement even if they arrange for the work to be done by others.

If you have carried out the repair or remediation work without involving your builder, you cannot seek reimbursement for those costs through the Industry Response. 

You may be entitled to make a building services complaint to the Building Commissioner, and, depending on the circumstances, an order may be made for some or all of the costs. 

Call your builder if you experience a Plumbing Failure or want more information. 

Yes. All WA homes with Typlex pipes will be eligible as outlined by the IR.

You can consult with your builder to confirm the following:

• if your home is an Eligible Home
• the number of Plumbing Failures that have occurred on your home/ property
• repair or replacement work already completed on your home/property
• If a Participating Builder built your Eligible Home, you can also request waircustomer.care@iplex.com.au to provide a summary of the above (“property book request”). You will need to include your Full Name, relation to the home address and your home address

If you believe the information in the Property Book needs to be corrected, please work with your builder to update the property record.

Your builder will require sufficient evidence (including invoices of repairs and photos of plumbing failure taken by the plumber) of the Plumbing Failure to update the record against your property.

The new pipe is usually PEX; however, your builder and/or plumber will determine this. Other materials requested by the homeowner may result in a funding gap, which you will need to resolve with your builder.

If a full home re-pipe is to be done in your home and you can’t stay there while that’s occurring, you will be offered temporary accommodation, which will, where possible, cater to you and your family’s situation.

You will be required to enter into a short-term rental occupancy agreement with the relevant service provider.

If you arrange your own temporary accommodation outside of the IR process, the cost may be unfunded. 

No. This decision will be yours, made in consultation with the builder when planning the full home re-pipe.