Once we receive your registration, we will confirm your eligibility and assign an accredited and trained installer who will arrange a suitable time with you to install the unit at your property.

Yes, your eligibility for the Agreed Work Programme is not impacted by your decision to receive or not receive an LDU. 

No, you do not need to provide a pipe sample. However, physical verification may be required to confirm that you have a Typlex pipe installed in your home. This may involve the installing plumber looking into your ceiling or other place in your home to view and photograph exposed pipes.

As part of the programme, the preferred supplier of LDU is Phyn. 

Phyn LDUs use AI-driven real-time algorithms coupled with high-definition pressure waves and ultrasonic flow sensors to monitor your home plumbing systems 24/7. This enables you to receive real-time alerts on your smart device. If a leak is suspected, the LDU can automatically shut off the water flow into your home, minimising damage.

The Phyn device will initially operate in a ‘learning mode’ to understand your home’s typical water use. 

During this learning period, the ‘auto shutoff’ feature is disabled. However, the device will still send you alerts via the Phyn app if it suspects a leak in your system. 

Please note that the Phyn LDUs require Wi-Fi connectivity and pairing with a smart device (e.g., phone or tablet) to finish the setup. If this step is not completed, the unit will not work. Once the LDU has enough information about your home’s water use, the ‘auto shutoff’ feature will be automatically enabled. This usually occurs within two to three weeks.

You can learn more about the Phyn here.

LDUs assist in the early identification of Plumbing Failures in your home. However, some factors may impact the unit's effectiveness in detecting some leaks depending on different circumstances, such as the type of plumbing issues, unit functionality, internet connection and configuration settings, amongst others. Whilst LDUs can provide valuable early warning alerts for many types of plumbing issues, no device can guarantee the detection of all Plumbing Failures. 

You'll need to regularly monitor the LDU notifications you receive and act promptly on these notifications.

Installation of your LDU will be arranged as soon as practicable after you register to receive one. This involves coordinating a suitable time for you and the installer. A large number of units are in stock in Perth and available for supply.

The programme will prioritise homeowners who have already experienced a Plumbing Failure. 

An accredited and certified installer plumber arranged by the Programme will install an LDU at your property free of charge. It typically takes 1-2 hours to install an LDU, but this may vary depending on the circumstances of the home. A responsible adult with a smart device will need to be available during the installation to pair the unit and finish the set-up.

The installer will arrange for the required plumbing permits to be submitted.

Separate visits may be required when a qualified electrician is required to complete an installation. 

The unit may require an internet connection via your Wi-Fi. If a Wi-Fi extender is required, you will need to get one at your cost, and it is not included in the programme. Please note that the Phyn LDUs require Wi-Fi connectivity and pairing with a smart device (e.g., phone or tablet) to finish the setup. If this step is not completed, the unit will not work. 

The location of the LDU is important to its effective operation. However, as each home has a different configuration, including the pipework layout and access to an electrical supply, we cannot necessarily install the LDU at a place of your preference. Installing plumbers will work with you to agree on the most suitable location for the LDU, considering these factors, and we are sorry in advance if your preferred location is not possible for any reason.

Unfortunately, the Phyn LDU requires Wi-Fi to connect and work effectively.  

If you do not have Wi-Fi at home, please let us know by emailing enquiry@perthlduprogram.com.au, and we will contact you with alternate options. 

Yes, if you have experienced a Plumbing Failure in your Eligible Home, where possible, we will work with qualified installers to prioritise your home.

Yes, you are eligible as long as your home is an Eligible Home and Typlex Pro-fit pipes are still installed.

No, this offer only applies to LDUs provided by Iplex under its LDU programme. 

No, this offer only applies to LDUs provided by Iplex under its LDU programme. 

Complete ownership of the LDU (including any warranty or guarantees from the manufacturer) transfers directly to the homeowner once installed. 

If you still have further questions, please email enquiries@perthlduprogram.com.au or call 1300 502 722.

Broadly, two scenarios apply here. You will need to undertake the following activities before you call your builder under either of them: 

• Scenario 1: You receive a notification on the app for a flow alert or a pressure drop, but the water has NOT been shutoff
  • Look around your home for an obvious leak source. Examples of common sources could be dripping faucets, toilet flappers, dripping taps, leaking irrigation systems, small drip leaks, amongst others
  • If you cannot find the source of the leak and do not know the cause of the notification, please use the ‘plumbing check’ feature within the Phyn app and contact the Phyn Customer Support team at 1800 203 446 (available 8 am to 5 pm AWST Monday to Friday) or visit Phyn's dedicated website for help 
• Scenario 2: You receive a notification on the app for a flow alert or a pressure drop, AND the water has been shutoff
  • Look for visible water around the home:
    1. 1. If an obvious source can be found and corrected (e.g. open tap, running hose), there is no need to call your builder
       2. If it is clear that it could be a Typles Plumbing Failure (e.g. damp wall or ceiling) or no source can be found -please call your builder
  • Please keep the water off 

Please review the Homeowner Guide to understand what you should do when a potential plumbing failure occurs.

You will appreciate that your LDU could identify all types of plumbing issues in your home. Therefore, if during a leak identification by a plumber, it is determined that the leak is not an Eligible Plumbing Failure, you will need to organise and fund the remediation work for that leak.  

Please contact the Phyn Customer Care team at 1800 203 446 (available 8 am to 5 pm AWST Monday to Friday) or visit  Phyn's dedicated website for help.

If the unit is faulty, Phyn will provide us with a statement to replace your unit. Then, the LDU Support team will contact you to schedule a replacement.

Iplex Pipelines (Australia) Pty Ltd is funding and administering the Perth leak detection unit installation programme as part of the Industry Response. Iplex works with subcontracting installation partners to complete the installation.

Please inform your agent or landlord of this programme. If the home is an Eligible Home, they should be able to register to have one installed. Please note that the title of the unit will be transferred to the property owner at the time of installation.