Please see the below table guiding the best contact for your enquiry:

 

Key Enquiries
Contact Point
  • If you experience a Plumbing Failure
  • Primary contact for any queries about IR

Participating Builders 

Question regarding the Perth LDU Installation Programme (incl. registrations and eligibility)

Please call the LDU Support Team on 1300 502 722 or email enquiry@perthlduprogram.com.au
  • Question regarding the operation or troubleshooting of an LDU
  • If your LDU is sending you a flow alert notification, but the water has NOT been shut off

Phyn Customer Support team at 1800 203 446 (available 8 am to 5 pm Monday to Friday AWST) or visit Phyn's dedicated website 
  • Contact if your builder has gone into administration
  • To submit a request to be recognised as a Qualifying Homeowner
  • To request a Property Book 

Please email the waircustomer.care@iplex.com.au 
  • Question regarding the BRO process
  • If the Participating Builder refuses to perform the work as per the Agreed Work Programme or does not respond to you

Please email DEMIRS at Be.complaints@demirs.wa.gov.au